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    FAQ

    1.Do your company offer OEM and ODM service?
    Yes.we are a manufaturer can offer OEM and ODM service as well.And we have professioanl R&D term can help you design the products .
    2. How long is the vacuum cleaner working time at normal full battery capacity?
    We have Two level model ; the low level --130W with Brush motor can reach 18-40 minutes; the high level ---250W with Brushless motor can reach 10-350 minutes.
    3. Can the machine work without person care?
    Sure, but please remove obstacles like wire, chairs, carpet before using.
    4. What part was used in machine to treat obstacles?
    With a built-in light sensor, can detect stair, stage higher than 8 cm to prevent falling.
    5. Can the machine clean the beneath of the furniture?
    The machine can clean the beneath of the table, bed, other furniture which feet higher than 10 cm.
    6. Hong long is the battery's life?
    Normally the battery capacity will no loss within 1000 times recharge. The capacity will loss after 1000 times recharge but no influence to use.
    7. Why the machine don't work as set mode?
    7.1 the battery capacity is not enough, will turn to auto recharge. 7.2 when meet obstacles machine will reschedule cleaning route.
    8. How big area will be clean under auto cleaning mode?
    About 130 -160 square meters.
    9. What it will do when machine meet a obstacle?
    Normally machine will turn back to schedule other cleaning route when meet a obstacle.
    10. Why the machine drop out rubbish when it is working?
    10.1 Please check if the dustbin is full and clean the dustbin in time. 10.2 please check if the main brush bind too much hair and to clean main brush.

    Contacts

    Feel free to contact us

    Address

    IMASS CN: 2nd Floor, Building C, No.3                                 Pinggongyi Road, Zhuhai,                                   Guangdong, China.

     

    IMASS US: 3423 Piedmont Rd NE, Atlanta,                            GA  30305, United States

    E-mail

    service@imass-home.com

    Phone

    (+86)13727872502 
    (+86)18373197090
    (+86)19830931568

     

    Fax

    (+86)756-2154032

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